Frequently asked questions

Please read these terms and conditions carefully.

If you don’t understand something, please ask us to explain it to you.

1. Anyone may use any information presented on this website for non-commercial purposes, subject to any specific terms of use that might appear with such information, provided that the use of such information is accompanied by an acknowledgement that THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) is the source.

2. By using this website you are agreeing to be bound by these website terms and conditions and our Privacy Policy. If you choose to access and use any of the information made available to you on this site, you do so subject to these Terms and Conditions of Use and any specific terms that the owner or provider of that information has imposed on its use.

3. Please take note of all Terms and Conditions of Use. Your use of this website implies an acceptance of the Terms and Conditions of Use and any other specific terms and an agreement to be bound by them.

4. In the event of a conflict between the Terms and Conditions of Use of this website and any specific terms applicable, and only to the extent of the conflict, the more specific term will apply.

5. THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to, the accuracy, accessibility, integrity and timeliness of this information. THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) assumes no liability or responsibility for any errors or omissions in the content of this site and further disclaims any liability of any nature for any loss howsoever arising in connection with using this website or any content contained herein, unless as a result of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP)’s gross negligence or willful misconduct.

6. THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) reserves the right to make changes to these materials at any time without notice. If you find any inaccurate, out of date or incomplete information or material on this website, or if you suspect that something is an infringement of intellectual property rights, you must let us know immediately by contacting THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) or the owner or provider of the information to which the issue relates.

7. Unless otherwise stated, all right, title, interest, and ownership (including all rights under all copyright, patent, and other intellectual property laws) in, to or of this web site are the sole property of or will vest in THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) or a third party licensor. All moral rights are reserved.

8. Trademarks. THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP)’s logo and sub-logos, marks, and trade names are the trademarks of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) and no person may use them without permission. Any other trademark or trade name that may appear on this web site or other marketing material of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) is the property of its respective owner.

9. Course deferrals can be requested via [email protected] and granted within certain parameters and for sound reasons. A deferral is only permitted for a class date change and learners are not allowed to change to a different course to what they originally registered for. Multiple date deferrals for the same course are not allowed.

• Deferral requests for micro-credentials must be submitted within 2 weeks before the start date of a course.
• Deferral requests for live CPD workshops must be submitted before the live session takes place.

10. Payment

• General Payment Terms
  • You agree to pay all amounts due under this Agreement.
  • To the fullest extent permitted by law, all amounts due and payable in terms hereof shall be paid free of exchange and without deduction or set-off, by way of a payment gateway services provider. When purchasing a micro-credential, short course or workshop you can pay online using PayPal, Netcash and PayFlex. International payments made are processed in US Dollar using PayPal.
  • Micro-credentials, short courses and workshops can be paid for in full upon registration or via payment instalments.
  • Coupon codes cannot be exchanged, gifted, or refunded for cash.
  • All refunds will strictly only be processed via the same payment method and into the same account as the original payment was made.
  • Refunds need to be requested within 7 days of registering.
  • Payments made via PayFlex need to be requested via [email protected] and will be refunded into your PayFlex wallet, where you can choose to pay out the funds.

• Payment Instalment Options
  • Payment instalment options are available on the SACAP Global website offering you the option to pay in full or by means of instalments via PayFlex.
  • The available credit that PayFlex offers is dependent on a credit check, which is completed in real-time when creating a PayFlex account.
  • When selecting PayFlex as your preferred payment method, you can choose to Pay in 3 or Pay in 4 – your first payment will be paid upfront, and you’ll be able to register for a course straight away. After that, the next three (3) payments of 25% each will be paid automatically every two (2) weeks, over six (6) weeks if you selected the Pay in 4 option.
  • If you selected Pay in 3, the remaining balance will be split into two payments, automatically deducted on your next two paydays.Installment payment options
  • PayFlex will try to take your payment during the day, but if things go pear-shaped for whatever weird technical reason (or if you’d like to make a payment in advance) you can log in to the PayFlex Customer Portal https://customer.payflex.co.za/login and make your payment manually.
  • Should you fail to pay any amount on the due date for an installment payment then we may, without prejudice to any of its other rights and remedies:
    • take all such further steps as may be necessary to recover the outstanding amount from you, including without limitation the use of debt collection mechanisms;
    • suspend your access to the service or the use of any product without notice to you until such time as the outstanding amount has been paid in full. We may suspend your participation in the online course(s) you purchased and revoke access to the online learning platform system.
    • If you are suspended from participation, you will not be permitted to access the online learning platform until such time as the outstanding instalment has been paid and debt has been settled.
  • To the extent that we incur any additional expenditure relating to the tracing and/or collection of unpaid amounts, those costs shall be for your account to the extent permitted by law.
  • If bank charges and/or fees are levied or added to a payment made by you to us, you shall be liable for all such bank charges and additional costs.
  • All payment obligations are non-cancellable, and all amounts paid are non-refundable except as otherwise specified in this Agreement.
  • You agree to pay us in the currency specified on the invoice.
  • You agree to provide us with complete and accurate billing and contact information and to update this information promptly upon any change to it.

11. Refunds

A refund can be requested within 7 days of registering. Please contact [email protected] for more information.

12. Registering for a course

• All registrations for online short courses, micro-credentials and workshops need to occur via the SACAP Global website https://global.sacap.edu.za/.
• Consumers are required to create a SACAP Global account https://global.sacap.edu.za/my-account/ using a valid email address, in order to register for an online short course, micro-credential and/or workshop.
• The email address provided by the consumer when creating a SACAP Global account https://global.sacap.edu.za/my-account/ is linked to their course access on the online learning management system (LMS), therefore a valid email address needs to be supplied upon registration.
• Course access is not transferable to another email address, party or another course.
• Once a consumer has successfully registered for a course an order confirmation email is automatically sent via the website (WooCommerce) to the consumer. The order confirmation email features a unique order number and confirms the registration details:
  • Purchaser name and surname
  • Item registered for: Course name, course date and course price
  • Total amount paid
  • Billing details
  • Purchaser email address
• The website (WooCommerce) requires the following information from the consumer in order for a purchase to be made and for a purchaser to be successfully registered and gain course access to the learning management system (LMS):
  • Purchaser name and surname
  • Purchaser email address
• Purchasers can access their course(s) via their SACAP Global account https://global.sacap.edu.za/my-account/. Logging in and clicking on the course card will automatically take the purchaser to the online learning management system (LMS) where course content is hosted.

13. Emails related to course orders and registrations

• Order confirmation email
  • Orders placed via the SACAP Global website https://global.sacap.edu.za/ will be confirmed via email.
  • A purchaser will automatically receive an order confirmation email once a purchase has been made successfully – email sent via website (WooCommerce). This order confirmation email lists all the courses (course name, course date and course price) that have been registered for along with the purchaser’s name and surname, billing details and email address.
• Course confirmation email and reminder email
  • Each micro-credential, short course and workshop has a tailored course confirmation email which is sent to a purchaser once they have successfully registered. The course confirmation email is branded to align with the course topic and features the following information:
    • course name
    • brand images related to the course and skills learners will acquire
    • course start and end date
    • a short course overview
    • course duration
    • weekly time commitment
    • course type
  • Each micro-credential, short course and workshop has a tailored course reminder email which is sent to a purchaser to remind them of the course start date. The course reminder email is branded to align with the course topic and features the following information:
    • a reminder of the course that is starting soon
    • course start and end date
    • information on how the purchaser can access the course content

14. Gift vouchers

• Gift vouchers are purchased online via the website https://global.sacap.edu.za/course/gift-voucher/
• Gift vouchers are automatically delivered to purchasers by email and contain instructions on how to redeem them at checkout on the website.
• Gift vouchers can only be redeemed on the SACAP Global website https://global.sacap.edu.za/
• Upon purchase, the gift voucher will be sent via email.
• Gift vouchers purchased on the website are valid for 3 years after the purchase date.
• Gift vouchers purchased on the website can be used more than once until the balance is depleted.
• Gift vouchers purchased on the website cannot be refunded or exchanged for cash and no change will be given in cash.

15. Micro-credentials, short courses and workshops must be completed by the specified deadlines. After which your entitlement for training becomes null and void.

16. You should independently verify any information and material on this website before relying upon it. The information and material on this website are not substitutes for the exercise of professional judgment. If you are not qualified or experienced enough to make that judgment, you should take professional advice or contact the relevant information owner or provider for further information and advice.

17. Hyperlinks to other websites are provided as a convenience only, and imply neither responsibility for, nor approval of, the information contained in those other web sites on the part of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP). THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) makes no warranty, either express or implied, as to the accuracy, availability, reliability or content of such information, text, graphics and hyperlinks. THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of this website or any information or material on it, or your inability to use it (whether that loss is direct or indirect), unless as a result of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP)’s gross negligence or willful misconduct.

18. While THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) makes every effort to ensure that any executable material available to be downloaded from THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP)’s website is free of any virus, it cannot guarantee that the material is free from any or all viruses. THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) is not responsible for any loss or damage howsoever caused by the executable material and potentially malicious code contained therein.

19. You are responsible for ensuring that your computer systems are suitable to access and use this website. You are responsible for implementing sufficient anti-virus and other security checks to ensure the accuracy of data input and output.

20. The collection and retention of personal information by THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) through its website and through the registration process is subject to the terms of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) Privacy Policy currently in force and available for review on this website.

21. You must not try to alter or destroy this website, the information contained herein or try to circumvent the security features of this website, be it by tampering with, attempting to hack or crack it, modify the format thereof or in any other way disrupt or disable any computer system, server, website, router or other device used to host this site or make it available.

22. All warranties, representations, terms, conditions and undertakings, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise (including any implied warranty, representation, term, condition or undertaking of satisfactory quality or fitness for a particular purpose) are excluded to the fullest extent allowed by law by THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) and the information owners and providers.

23. If the use of any information or material on this website is unlawful in any jurisdiction (because of your nationality, residence or for some other reason), that information or material is not offered. If you are outside the Republic of South Africa, you must satisfy yourself that you are lawfully able to use any such information and materials. We accept no liability, to the extent allowed by the law, for any costs, losses or damages resulting from or related to the access or attempted access of any information or materials by anyone outside the Republic of South Africa.

24. No delay, neglect or forbearance on the part of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) in enforcing any of their rights under the Terms and Conditions of Use will be, or be deemed to be, a waiver and it will not prejudice any right of THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP).

25. If any of the Terms and Conditions of Use is held to be unenforceable, illegal or in some other way invalid, the unenforceable, illegal or invalid provision will be deemed to be severable and will not affect the remainder of Terms and Conditions which will continue to be of full force and effect.

26.All conditions and terms of use contained in this website are governed by South African law and you agree to submit to the non-exclusive jurisdiction of the courts of South Africa.

27. No addition to or modification of any provision of these Terms and Conditions of Use will be binding on THE SOUTH AFRICAN COLLEGE OF APPLIED PSYCHOLOGY (SACAP) unless made in writing and signed by their duly authorised representatives.