Frequently asked questions
General
How do I access the course(s) I purchased?
Access your course(s) by logging into your SACAP Global account https://global.sacap.edu.za/my-account/, selecting the ‘Courses’ tab and clicking on ‘Take me to my course‘, this will direct you to the online learning platform where you can start your learning journey.
I’ve forgotten my password. How do I reset it?
Click on the ”Account” button in the top-right hand corner of this website and select ‘Lost your password.’ Then follow the prompts and reset your password.
I'm a learner and I have a question about the coursework
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Can I defer to a different course date?
Within certain parameters and for sound reasons deferrals can be arranged within 2 weeks from the start date of a micro-credential course. Deferral is only permitted for the next course delivery date. Please contact [email protected] for more information.
Can I get a refund?
- Can I get a refund on a micro-credential course? A refund can be requested within 7 days of registering. Please contact [email protected] for more information.
- Can I get a refund on a CPD workshop? A refund can be requested within 7 days of registering. Please contact [email protected] for more information.
- Can I get a refund on a short course? A refund can be requested within 7 days of registering. Please contact [email protected] for more information.
- Can I get a refund on the Coaching Skills for Managers short course? Please contact [email protected] to request a refund.
Do you offer discounts to businesses and non profits?
Non-profit organisations receive 30% discount on micro-credential courses.
Organisations that invest in upskilling their employees receive group discount on micro-credential courses:
- 15 – 20 learners registered = 10% discount per learner
- 21+ learners registered = 20% discount per learner
Contact [email protected] for more information.
NOTE: Discounts can only be applied to the full price of micro-credential courses.
What is a digital badge?
Upon successful completion of an OpenCred micro-credential you will receive a digital certificate and badge, which can be shared to 100+ social media platforms.
What is a credential?
A credential is evidence of a skillset that a person has demonstrated, which in turn inspires confidence in their capabilities. You can informally upskill through watching videos on YouTube for example, but that doesn’t give you anything concrete to add to our CV.
Click here to view our micro-credential courses.
Are the payment gateways secure?
When purchasing a SACAP Global short course you can pay online using PayPal or Netcash. International payments made are processed in US Dollars using PayPal. When you use PayPal, the PayPal Purchase Protection covers you, should there be any hiccups.
Payments made from South Africa are processed in ZAR using Netcash. All Netcash credit card transactions are 3D secure enabled and follow strict standards to ensure your data is safe. Click here for more information.