Frequently asked questions
I’ve forgotten my password. How do I reset it?
Click on the ‘Account’ button in the top-right hand corner of this website. Select ‘Lost your password’ and follow the prompts.
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Please email email@example.com for assistance.
How do I access the course(s) I purchased?
Find your course(s) by logging in at the top-right hand corner of this web page and selecting ‘Account.’ Navigate to the ‘Courses’ tab and start your learning journey.
What is a digital badge?
What is a credential?
A credential is evidence of a skillset that a person has demonstrated, which in turn inspires confidence in their capabilities. So, while we can informally upskill through watching videos on YouTube for example, it doesn’t give us anything concrete to add to our CV.
What are the payment options and are they secure?
When purchasing a SACAP Global course you can pay online using PayPal or Netcash. International payments made are processed in US Dollar using PayPal. When you use PayPal, the PayPal Purchase Protection covers you, should there be any hiccups.
Payments made from South Africa are processed in ZAR using Netcash. All Netcash credit card transactions are 3D secure enabled and follow strict standards to ensure your data is safe. Click here for more information.
Can I get a refund on the course(s) I purchased?
Courses are purchased upon sign up. In the event that you are unsatisfied with your experience in the course. Please contact our team via firstname.lastname@example.org to request a refund within 7 days of signing up.