Frequently asked questions
General
How do I access the course(s) I purchased?
Access your course(s) by logging into your SACAP Global account https://global.sacap.edu.za/my-account/. Select the Courses tab and clicking on the course thumbnail, this will direct you to the online learning platform where you can start your learning journey.
I’ve forgotten my password. How do I reset it?
Click on the Account button https://global.sacap.edu.za/my-account/ in the top-right hand corner of this website and select Lost your password. Enter your email address and follow the prompts and reset your password.
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Please email [email protected] for assistance.
Can I defer to a different course date?
Course deferrals can be requested via [email protected] and granted within certain parameters and for sound reasons. A deferral is only permitted for a class date change and learners are not allowed to change to a different course to what they originally registered for. Multiple date deferrals for the same course are not allowed.
- Deferral requests for micro-credentials must be submitted within 2 weeks before the start date of a course.
- Deferral requests for live CPD workshops must be submitted before the live session takes place.
Can I pay in instalments?
Payment instalment options are available on the SACAP Global website via PayFlex.
The available credit that PayFlex offers is dependent on a credit check, which is completed in real-time when creating a PayFlex account.
When selecting PayFlex as your preferred payment method, you can choose to Pay in 3 or Pay in 4 – your first payment will be paid upfront, and you’ll be able to register for a course straight away. After that, the next three (3) payments of 25% each will be paid automatically every two (2) weeks, over six (6) weeks if you selected the Pay in 4 option.
If you selected Pay in 3, the remaining balance will be split into two payments, automatically deducted on your next two paydays.Installment payment options
PayFlex will try to take your payment during the day, but if things go pear-shaped for whatever weird technical reason (or if you’d like to make a payment in advance) you can log in to the PayFlex Customer Portal https://customer.payflex.co.za/login and make your payment manually.
Can I get a refund?
A refund can be requested within 7 days of registering. Please contact [email protected] for more information.
Do you offer discounts to businesses and non profits?
Organisations that invest in upskilling their employees receive group discount on micro-credentials, short courses and workshops:
- 5 – 10 learners registered = 10% discount per learner
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10 – 15 learners registered = 20% discount per learner
- 15+ learners registered = 30% discount per learner
Non-profit organisations receive 30% discount on micro-credentials and short courses.
Contact [email protected] for more information.
NOTE: Discounts can only be applied to the full price of micro-credentials, short courses and workshops.
What is a digital badge?
Upon successful completion of an OpenCred micro-credential you will receive a digital certificate and badge, which can be shared to 100+ social media platforms.
What is a credential?
A credential is evidence of a skillset that a person has demonstrated, which in turn inspires confidence in their capabilities. You can informally upskill through watching videos on YouTube for example, but that doesn’t give you anything concrete to add to our CV.
Read this article to find out what a micro-credential is.
Are the payment gateways secure?
When purchasing a SACAP Global course you can pay online using PayPal or Netcash. International payments made are processed in US Dollars using PayPal. When you use PayPal, the PayPal Purchase Protection covers you, should there be any hiccups.
Payments made from South Africa are processed in ZAR using Netcash. All Netcash credit card transactions are 3D secure enabled and follow strict standards to ensure your data is safe. Click here for more information.