Effective Crisis & Trauma Management

Course Overview

Do you understand which treatments and approaches are most effective in managing post-traumatic stress syndrome?

The Effective Crisis and Trauma Management micro-credential will help you gain a deep understanding of the effects crisis and trauma have on human behaviour – on the person in crisis as well as on the counsellor who is providing support.

In this 4-week course, you will gain a deep understanding of post-traumatic stress syndrome in terms of primary and secondary stress factors. A particular focus is on the negative and profound effects of Rape trauma and Partner violence, understanding reactions to these traumatic events and the impact of trauma on memory.

This course will expand your knowledge and management of crisis and trauma. You will gain a better understanding of the breadth and depth of crisis and trauma to make informed decisions about the most effective treatment options.

Counsellors will gain a comprehensive understanding of the importance of self-care, given the risk of being exposed to secondary trauma while working with those in crisis, as well as exploring compassion fatigue and the potential adverse consequences of working in this field.

Finally, the course looks at the need for sustainable referral strategies as part of an effective crisis and trauma management strategy.

TRIGGER WARNING: This course includes readings, media and discussions around the topic of crisis and trauma, including rape trauma and partner violence. We acknowledge that this content may be difficult and triggering to some. We encourage you to be mindful of your well-being as you process the content.

Note: Counselling skills training is required to assist people in crisis and trauma. This course does not address counselling skills training. It focuses on the context of crises and trauma.

Time commitment per week

An average of 10 – 13 hours weekly.

Is this course for you?

This course is for you if you already have counselling skills training and want to expand your knowledge and understanding of the breadth and depth of crisis and trauma to make informed decisions concerning the most effective treatment options.

What is Crisis and Trauma?

The Cambridge Dictionary defines crisis as “an extremely difficult or dangerous point”. It therefore originates from a specific time or event.  Trauma on the other hand is defined as a “severe and lasting emotional shock and pain caused by an extremely upsetting experience.”

For more information on how to deal with crisis and trauma click here.

Dates

• Class of 2025 May: 12 May – 8 June
• Class of 2025 August: 11 August – 7 September
• Class of 2025 November: 3 November – 30 November

There are no online classes. Course content is released on a weekly basis.  This will allow you to work through the course material at a time that is most convenient for you, while still meeting the weekly targets on time.

Certification

Upon completion, you will receive a digital certificate of competence and a badge. Your certificate and badge can be shared on 100+ social media platforms, allowing you to share your achievement with a single click.

Credential Type

The OpenLearning team has reviewed this course to ensure quality academic learning within the Malaysian and Australian credentialing framework.

An OpenLearning OpenCred is a type of credential that can stand-alone, or it can interact with a formal qualification. OpenCred courses are market-leading online courses aimed at preparing learners for the future of work.

This course has been designed and developed by experts in the field of psychology. The Effective Crisis and Trauma Management micro-credential course is for anyone needing to improve their skills in this area and offers 40 hours of indispensable learning and assessment.

Learners study online with peers and receive robust academic content while acquiring practical industry-relevant skills.

OpenCreds

Completing this course leads to obtaining an OpenCred.

• 40 hours of learning
• OpenCred classification: Pathway

Stackable Credentials

Stack specified combinations of micro-credentials and they can be recognised as equivalent to a module within the Bachelor of Applied Social Science Degree at SACAP.

Intro to Crisis & Trauma can be stacked with Symptoms of Crisis & Trauma and Crisis Interventions and Effective Crisis & Trauma Management, and if you meet the minimum entrance criteria, you can enrol for the Bachelor of Applied Social Science Degree and apply for module exemption.

What You’ll Need

• Access to Microsoft Word
• Google Chrome (recommended)
• Stable internet connection

What You’ll Learn

Over the course of four (4) weeks, through videos, readings and discussions, you will explore the following topics:

• Depth perspective: Trauma and Post-Traumatic Stress.
• Depth perspective: Effective Counsellors, Compassion Fatigue and Self-Care.
• Breadth perspective: Rape Trauma and Partner Violence.
• Breadth perspective: Referring those in crisis to another professional.

Course Outcomes

By the end of this course, you will be able to:

• Define the differences between primary and secondary trauma.
• Describe secondary post-traumatic stress.
• Define compassion fatigue.
• Identify the elements which could cause the development of compassion fatigue in counsellors.
• Explain the importance of self-care as a counsellor.
• Identify the characteristics of effective crisis counsellors.
• Demonstrate an understanding of the prevalence of rape and rape trauma syndrome.
• Describe the phenomenology of rape in terms of fear, helplessness and powerlessness, self-blame and feelings of guilt and shame, loss of sexual identity, betrayal and loss of trust, loss of meaning, isolation and alienation, the impact on subsequent health and functioning and post-traumatic stress disorder.
• Discuss the dynamics of partner violence: psychosocial and cultural dynamics, psychological factors, including incidence and prevalence stressors, myths about battering, profiling of the batterer, as well as the cycle of violence and the realities for abused women.
• Describe the steps to be taken when referring a client.
• Identify appropriate referral resources for clients when faced with crisis or trauma.

You will have also created an invaluable portfolio of evidence, which you can use to demonstrate your knowledge and understanding of the breadth and depth of crisis and trauma to make informed decisions about the most effective treatment options.

The Team

Our short course developers and assessors are expert practitioners. They have been selected for the breadth and depth of experience in their respective disciplines. The team loves sharing their knowledge and online learning expertise to help you get the most out of your learning journey.