How to Have Critical Conversations

Course Overview

Struggling to have high-stakes conversations? This short course provides personal development and practical skills to successfully manage a critical conversation toward creating better outcomes for all parties.

Having critical conversations to the best of your ability starts with being grounded and knowing how to express yourself. A strong sense of self coupled with the application of SACAP’s 10P Model will prepare you for difficult conversations.

Whether it is in our professional or personal lives, mastering critical conversations is an essential life skill. The good news is all of us can get better at it.

The How to Have Critical Conversations short course will help you build the rare mix of people skills and knowledge you need to successfully navigate through tough conversations. It will show you how to collaboratively work towards the best outcomes, while listening to others and hearing their perspectives.

So, how do we give these tricky conversations our best shot? Well, it starts with showing up. This is what the first part of the short course covers. The second part explores what skills you can apply to make difficult conversations go as well as possible.

FAQs

Dates and Registration

• Class of 2025 Jul-Sep: 1 July – 30 September
• Class of 2025 Oct-Dec: 1 October – 31 December

Short course classes are on demand allowing you to register at any time and move through course content at a time that suits you. Learners will have access to the course for the class period they choose when registering.

Certification

Upon completion, you will receive a digital certificate of completion. This certificate verifies your newfound knowledge and skills.

The How to Have Critical Conversations short course has been designed and developed by experts in the field of psychology. The course is for anyone needing to upskill in this area and offers 20 hours of learning.

What You’ll Learn

Through course videos, readings and self-reflection activities, you will explore the following topics:

Outcomes

By the end of this course you will have:

• Explored your sense of self and how you show up in the world.
• Considered what you may want to change about how you currently show up.
• Identified tools to help you be grounded.
• Analysed what may be getting in the way of you embracing critical conversations.
• Applied the skill of self-reflection.
• Explored how to navigate a critical conversation using the 10P model
• Applied the skills to have critical conversations.
• Evaluated your own skills against the 10P model and consider what you do well and what you want to improve on.

The Team

The SACAP Global team brings a wealth of knowledge and practical experience across various disciplines. Our expert short course developers and dedicated support team are passionate about sharing their insights to help you get the most out of your online learning journey.