Interpersonal Communication: Relationships & Conflict Management

Course Overview

Communication shapes how we view the world, and it impacts our feelings, actions and engagement with others. Effective interpersonal communication is the foundation of strong relationships with friends, family members, or in the workplace.

The Interpersonal Communication micro-credential course will help you understand the role of emotions, communication styles, and power dynamics in everyday interactions.

The course explores key aspects of interpersonal communication, including conflict resolution, communication with persons with different abilities, and strategies for managing power dynamics.

In this 8-week course you will learn how to manage conflict positively and how to apply different approaches to various types of person-to-person dynamics in family, social and workplace settings.

By the end of this course, you will know how to analyze, adapt, and apply effective communication strategies across various social and professional contexts.

Whether you’re looking to improve personal relationships or enhance professional interactions, this course will equip you with valuable insights and practical tools so you can engage more meaningfully with others and navigate interpersonal communication with confidence.

What You’ll Learn

Over the course of eight (8) weeks, through videos, readings and various learning activities, you will explore the following topics:

Week 1: The influence of human emotions in interpersonal communication

Week 2: Interpersonal communication styles: Friendships and professional relationships

Week 3: Interpersonal communication styles: Marriage and family

Week 4: Interpersonal communication dynamics of conflict

Week 5: Interpersonal communication strategies for managing conflict

Week 6: Power dynamics and their effects in interpersonal communication

Week 7: Interpersonal communication with persons with different abilities

Week 8: Summative assessment

Course Outcomes

By the end of this course, you will have:

• Described the influence of human emotions in interpersonal communication.
• Analysed styles of interpersonal communication that typically function within friendships and professional relationships.
• Analysed styles of interpersonal communication that typically function within marriage and family contexts.
• Examined the dynamics of interpersonal conflict.
• Applied effective communication strategies for managing interpersonal conflict.
• Described the role that power and influence play in interpersonal communication and relationships.
• Applied effective communication strategies for persons with different abilities.

Certification

Upon completion, you will receive a digital certificate of competence and badge. Your certificate and badge can be shared on 100+ social media platforms, allowing you to share your achievement with a single click.

Stackable Credentials

Stack specified combinations of micro-credentials and they can be recognised as equivalent to a module within the Bachelor of Applied Social Science Degree at SACAP. Effective Interpersonal Communication can be stacked with Interpersonal Communication: Relationships & Conflict Management, and if you meet the minimum entrance criteria, you can enrol for the Bachelor of Applied Social Science Degree and apply for module exemption.

Dates

• Class of 2026 August: 10 August – 4 October
• Class of 2026 October: 12 October – 6 December

There are no online classes. Course content is released on a weekly basis allowing you to work through course material, and meet weekly targets, at a time that is most convenient to you.

FAQs

The Team

The SACAP Global team brings a wealth of knowledge and practical experience across various disciplines. Our expert short course developers and dedicated support team are passionate about sharing their insights to help you get the most out of your online learning journey.