Coaching Skills for Managers

• The different types of coaching
• Understand the evolution of coaching
• Unpack the qualities of a coach

• Explore some key concepts from positive psychology to frame a coaching approach
• Learn about the importance of coaching conversations

• Gain an understanding of the range of coaching competencies as delineated by the International Coaching Federation (ICF).
• Explore the GROW model

• Gain the ability to follow applicable ICF guidelines in a management/leadership context
• Recognise the importance of following applicable ICF guidelines and code of ethics.

• Focus on why coaching agreements are used to facilitate a coaching relationship between a coachee and sponsor.

• Learn how to cultivate trust and safety through clearing coaching agreements.

• Explore the difference between tone of voice and other non-verbal cues.
• Learn how to ask powerful questions to evoke awareness for coaches.
• Discover the usage of metaphors and analogies to inspire or prompt action.

• Understand how internal and interpersonal influences can affect the behaviour and/or performance of a coachee.

• Learn how to conduct a progress-oriented coaching conversation.

• Participate in facilitated group discussion with an ICF Mentor Coach, including reflection and Q&A on the effective demonstration of ICF competencies.
• Identify 1-3 key developmental edges and create a practical action plan to apply these within peer sessions and real work conversations.

• Gain an overview of the similarities and differences between individual and team coaching conversations.
• Revisit the ICF individual and team coaching core competencies and how they are used to cultivate team-based learning and group development.

• Reflect on the learning journey, coaching training experience and feedforward session based on observed sessions.
• Complete competency self-evaluation based on the improvement given in the first and second coaching observation sessions.
• Design a coaching roadmap.

Anyone 18 years of age or older can sign up for this short course. There are no academic entry requirements or conditions.

The Coaching Skills for Managers short course is designed for managers, team leaders, supervisors, and working professionals across corporate organisations, NGOs, government departments, and small to medium-sized businesses. It’s ideal for anyone looking to strengthen their leadership capabilities and integrate effective coaching conversations into their management approach.

• A total of 72 hours is required to complete the short course.
• An average of 6 hours weekly.
  • 2 hours for attending an online webinar
  • 2 – 3 hours for pre-reading and class preparation
  • 1 hour for the weekly multiple-choice quiz

• Current or intended supervision, management or leadership of others at work.
• Access to Microsoft Word
• Adobe PDF Converter
• Zoom Video Communications
• Google Chrome (recommended)
• Stable internet
• Textbook not incl. in course fee:
  • An introduction to coaching skills: A practical guide (3rd ed.) Van Nieuwerburgh, C. (2020)

The short course is accredited by the International Coaching Federation (ICF) and carries 30 education hours. These hours can count towards the minimum number coach education hours required to qualify as a Associate Certified Coach with ICF if a trainee wants to be credentialed by the global body.

Coaching is a collaborative and forward-focused process that helps individuals and teams gain insight, navigate challenges, and pursue meaningful personal and professional growth. It encourages the development of essential abilities such as communication, self-management, critical thinking, and leadership, all of which contribute to stronger team dynamics. In a management context, when leaders can apply coaching skills effectively, they create an environment where people feel supported, empowered, and motivated to take ownership of their work. This approach not only enhances individual confidence and capability but also drives overall organisational performance. Read more on the topic here and here.

This course is a subset of SACAP’s Postgraduate Diploma in Coaching: ICF Level 02 programme, and carries 30 ICF hours and counts towards hours of coach education needed for a portfolio path application if you wish to pursue credentialing with ICF as an Associate Certified Coach.